Shipping & Return Policy

Shipping & Delivery

All orders are shipped from our warehouse in Norway.

Orders are normally processed within 1–2 business days, excluding weekends and public holidays.

Estimated Delivery Times

• Norway: 1–4 business days
• Europe: 3–8 business days
• Rest of the world: 5–12 business days

Delivery times are estimates and may vary depending on the destination, customs processing, carrier delays and seasonal demand.

Order Tracking

All orders are shipped with tracking. You will receive a tracking number by email once your order has been dispatched.

VAT, Customs & Import Duties

Orders Delivered Within Norway

Prices for customers in Norway include applicable Norwegian VAT. No import duties apply to domestic deliveries.

Orders Delivered Outside Norway

We do not charge Norwegian VAT on orders shipped outside Norway.

All international orders are shipped under DAP (Delivered at Place) terms, not DDP (Delivered Duty Paid).

This means that any applicable import VAT, customs duties and carrier customs-clearance or handling fees are the responsibility of the customer. These charges are not included in our product prices or shipping charges unless explicitly stated otherwise.

The amount charged depends on the destination country's regulations and is determined by the relevant customs authorities and carriers.

We recommend checking your country's import regulations before placing an order.

Lost, Delayed or Damaged Shipments

If your order arrives damaged, is significantly delayed or does not arrive, please contact us at hello@salamandertactical.com.

We will assist you in investigating the shipment and resolving the issue in accordance with applicable consumer rights.

Incorrect Shipping Information

Please ensure that your shipping address and contact details are correct before completing your order.

If you notice a mistake, contact us as soon as possible. Incorrect information may cause delays or additional delivery costs.

30-Day Return Policy

We offer a 30-day voluntary return policy, allowing you to request a return within 30 days after receiving your order.

To qualify, the product must be:

• Unused and in the same condition as delivered.
• Returned in its original packaging.
• Complete with all accessories, tags and labels originally included.
• Accompanied by proof of purchase.

This 30-day return policy also applies to sale items.

Products that have been used are not eligible for returns under our voluntary 30-day change-of-mind policy.

This does not affect your statutory right of withdrawal or your rights concerning faulty, damaged or incorrectly supplied products.

How to Request a Return

You may request a return through your customer account at salamandertactical.com or by contacting hello@salamandertactical.com.

Please contact us before sending your return so we can provide instructions.

Return address:

Johan Berentsens vei 109
5163 Laksevåg
Norway

Return Shipping Costs

For voluntary returns under our 30-day policy, return shipping costs are the responsibility of the customer unless otherwise agreed.

Original delivery charges are not refunded under our voluntary return policy.

Different refund and shipping rules may apply when exercising statutory withdrawal rights or returning faulty or incorrectly supplied goods.

Statutory 14-Day Right of Withdrawal

Consumers in Norway and the EU/EEA generally have the statutory right to withdraw from eligible online purchases within 14 days after delivery, without providing a reason, subject to applicable legal exceptions.

This right is separate from our voluntary 30-day return policy.

Customers may inspect or handle products as reasonably necessary to establish their nature, characteristics and functioning.

Handling beyond what is necessary may result in a deduction for diminished value where permitted by law, but does not automatically cancel the statutory right of withdrawal.

To exercise this right, notify us within the applicable withdrawal period. Products must generally be returned within 14 days after notifying us.

Refunds under the statutory right of withdrawal, including standard original delivery charges where required by law, will be processed in accordance with applicable consumer legislation.

Customers are responsible for direct return shipping costs where legally permitted and disclosed in advance.

Damaged, Defective or Incorrect Products

If your order arrives damaged, defective or incorrect, please contact us promptly at hello@salamandertactical.com.

Include your order number and a description of the issue, preferably with photographs.

We will assist you in resolving the issue. Your statutory rights concerning defective or non-conforming products remain unaffected by our voluntary return conditions.

Exchanges

If you would like to exchange an item, please request a return and place a new order for the replacement product once your return has been approved.

Refunds

Once we have received and inspected a returned product, we will notify you of the outcome.

Approved refunds under our voluntary 30-day return policy are normally issued to the original payment method within 10 business days.

Refunds arising from statutory rights will be processed within the deadlines required by applicable law.

Please note that your bank or payment provider may require additional time to process the refund.

For questions about returns or refunds, contact hello@salamandertactical.com.